In the event that you change your mind or you have received a faulty product, you have 14 days from the date of delivery to return your order. Orders over 14 days cannot be returned.
Before the product is returned to us please contact our customer care team at care@demasqueskin.com, to request a return. If you return a product without informing us, it may result in us being unable to process your return. When you contact us please include your order number, the item you want to return and the reason.
HOW DO I RETURN MY ORDER.
Returns are only accepted if the item is faulty, unopened and unused. To qualify for a return, the item must be:
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Unopened and unused, and in the same condition you received it
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In the original packaging
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Returned within 14 days of receipt
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Please pack the item(s) securely and include any paperwork the order came with. If the order came without paperwork please include a note with the order number
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If you received a free gift/product with your order, you will need to return the whole order including any free gifts/products. If your order is returned without the free gifts/products your return will be cancelled and the item returned back to you, at your expense
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We do not cover the cost of returning an order, unless the item is faulty. Please obtain and keep the proof of postage receipt until we confirm receipt of your order. Without one in the rare event that your order is lost in transit, we will not be able to process your return
PROCESS
The refund time frame is 14 days, and the delivery cost will not be refunded unless the item is faulty.
EXCHANGES
We do not offer exchanges, customers need to return their order and place a new one.